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Job Title:

Shift Supervisor Management Trainee

Job Post ID:



CVS Caremark

Posted Until:



Depends on experience




All Shift


Full Time



Job Description:

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Function:
1. Management
• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up of all
• Effectively communicate information both to and from store management and

2. Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and
promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality

Job Requirements:

Required Qualifications:
• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed

Preferred Qualifications:
Experience in retail

High school diploma or equivalent required


• Competitive pay for performance
• Medical, dental, prescription and vision coverage
• Select MinuteClinic wellness service at no cost:
• Comprehensive health screenings
• Weight-loss program
• Personalized smoking cessation programs
• Annual flu shots
• Wellness programs and better-health incentives
• Future Fund 401(k) plan
• Employee Stock Purchase Program
• Long- and short-term disability insurance
• Paid time off
• Lifescope for Your employee assistance program
• Educational assistance program
• Employee discount program

Company Information

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.

Application Instructions: