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Job Title:

Social Services Professional - MSW - Outpatient

Job Post ID:



SSM Health - St. Mary's Hospital

Posted Until:



Inquire at




Other Shift


Full/Part Time



Job Description:

Role Purpose:
To work with the patient, physicians, hospital staff and community agencies to coordinate services to meet patient physical, psychological, spiritual and social needs. To assist in reduction of unnecessary hospital admissions, particularly for those patients that are uninsured or under-insured. Case management services will be provided to patients to meet their medical and social needs.

• Uses four keys to patient satisfaction (scripting, personal connections, positive attitude, cards) effectively to improve patient satisfaction.
• Participates in developing and implementing action plans to improve employee satisfaction within the department.
• Sets appropriate goals with every patient and contacts patients in a timely manner to update goals.
• Connects patients with appropriate public and private assistance programs based on needs identified during the initial assessment, re-assessment, and goal planning with the patient.
• Effectively communicate patient and family needs to outside agencies in an accurate and timely manner. Documents all interactions in a timely manner.
• Appropriately communicates major changes in patient's level of care to primary physician office or other medical team members as needed. Communicates information from public and private assistance agencies about the patient to the patient/family in a timely manner.
• Provides accurate and timely assistance with accessing public and private assistance programs, including Prescription Assistance Programs, replacement medications, Social Security programs and Medicaid programs.
• Participates in developing and implementing action plans to improve physician satisfaction.

Job Requirements:

Minimum Qualifications:
• Master's in Social Work required.
• At least 3 months of experience required.

Preferred Qualifications:
• LSW and LCSW desired.


Benefits Statement:
Our robust employee benefits package includes health benefits, life and accidental death and dismemberment insurance, long-term disability coverage, health and dependent care reimbursement accounts, paid time off, tuition reimbursement, adoption reimbursement, an employee assistance program, retirement plan options and more.

Note: not all benefits apply to all openings.

Company Information

SSM Health St. Mary’s Hospital–Centralia, operating in partnership with the Felician Sisters, is a 113-bed hospital specializing in cancer care. For six consecutive years, Healthgrades has presented SSM Health St. Mary’s Hospital–Centralia with the Outstanding Patient Experience Award and with the Critical Care Excellence Award. In 2014, Quest by Premier Inc. recognized SSM Health St. Mary’s Hospital–Centralia with the Citation of Merit Award for High-Value Healthcare.

Application Instructions:

Requisition #: 18014164
Facility: SSM Health St. Mary's Hospital - Centralia
Address: 400 N. Pleasant Ave. Centralia, IL
Employment Type: PRN
Hours: 8am-5pm
Scheduled Hours Per 2 Week Pay Period: 24
Contact Email:
Posting Date: 12/17/2018